• Oversee and develop a strong partnership with our largest client
• Provide exemplary service to our client and stakeholders
• Manage the day to day engagement with contingent workers & managers (from an employee relations and client service perspective)
• Manage client inquiries and serve as an escalation point for client issues
• Conducts Quarterly reviews and hosts meetings with client and stakeholders as necessary

• Consult and coach leaders to conduct effective, thorough and objective investigations, and document and resolve complex employee relations issues
• Evaluate the complexity and risk factors associated with each employee relations issue and escalate complicated matters to the Director of HR.
• Provide expertise on ethics, compliance, and employee relations issues.
• Provide performance management guidance and support to managers (e.g., coaching, counseling, career development, disciplinary actions)
• Coordinate, implement and monitor mandated training
• Develop strong relationships with employees/contingent workforce

• Lead the creation and implementation of key HR programs and processes including performance management, total rewards, leadership and employee development, culture & engagement, retention and compensation, etc.
• Identify organizational development opportunities, and facilitate identification/creation of employee training programs
• Develop and implement communication plans both internally and externally

• Provide day-to-day support with general HR questions and inquiries
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with the legal department as needed/required
• Interpret and apply HR policies, procedures and programs, ensuring consistent application and keeping in mind federal and state laws applicability
• Create and generate HR reports as needed

• Oversee new and current HR programs and strategic programs/projects in conjunction with senior leaders (C-Suite)
• Manage company performance dashboard to ensure milestones are met and strategic initiatives are driven to completion
• Provide input on future HR projects and initiatives that drive organizational goals
• Identify and communicate opportunities to improve efficiencies with HR processes
• Leverage business and people metrics to identify valuable insights and drive business solutions and outcomes in support of the business strategy
• Provides guidance and input on organizational restructures, workforce planning, talent management strategies, and succession planning

• Bachelor's degree 
• 3-5 years strong HR experience with emphasis in employee relations
• Client Service experience
• Outstanding service orientation; a sense of urgency; high-level of personal integrity
• Ability to work well under pressure and flexible in adapting and responding to changing situations
• Ability to work independently, but a strong effective team player
• Excellent written and verbal communication skills - ability to present, train, influence, and negotiate
• Strong project management and program development skills and experience
• Strong interpersonal, customer service and problem-solving skills
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities.
• The ability to quickly establish and maintain rapport with people of diverse backgrounds and professional levels
• Works on unusually complex problems and provides solutions that are highly creative
• Uses independent judgment to accomplish objectives
• Strong proficiency in Google docs, Gmail Suite, Microsoft Office
• Highly organized and detail-oriented
• Strong process development, optimization, and implementation skills
• Proven demonstration of effective line management relations in a high-performance culture with a strong sense of customer service
• Proven management skills in coaching, performance management, and facilitating business competency
• Willingness to travel up to 50%

 

• SHRM Certified
• Contingent workforce experience